The nation’s largest provider of intercity bus transportation has entered into a consent decree with the Department of Justice (DOJ) after allegations that it repeatedly violated the Americans with Disabilities Act (ADA). Under the terms of the decree filed by the Justice Department in February of 2016, Greyhound Lines Inc., which serves more than 3,800 destinations and more than 18 million passengers each year across North America, will pay $300,000 in compensation to certain passengers with disabilities identified by the department and will retain a claims administrator to compensate an uncapped number of additional passengers who have experienced disability discrimination.
In the case, the United States alleged that Greyhound failed to provide full and equal enjoyment of its transportation services to persons with disabilities, in violation of Title III of the ADA, and that Greyhound’s discriminatory actions constitute a pattern or practice of discrimination and constitute discrimination against a group of persons that raises an issue of general public importance. Greyhound denied the allegations and asserted that it is and has been committed to complying with the ADA and to accommodating persons with disabilities. However, the bus service company agreed to enter into the DOJ’s decree voluntarily in order to devote its resources to continuing to improve transportation services to passengers with disabilities.
Under Title III of the ADA, requires that public accommodations must —
The consent decree, pending approval by the U.S. District Court for the District of Delaware, resolves the department’s complaint that Greyhound engaged in a nationwide pattern or practice of violating the ADA by failing to provide full and equal transportation services to passengers with disabilities.
The alleged violations include:
Accessology, a national accessibility consulting company located in McKinney, Texas has been warning private as well as public entities that they must become compliant under the ADA. The president and CEO of Accessology, Kristi Avalos, who has 35 years of experience in this field, points out that with the passage of the ADA over 25 years ago, the disability community is growing weary of agencies who violate the Act. As a result, the Department of Justice has been beefing up their reviews of entities which remain non-compliant under the ADA.
“We recommend all entities accept that the law will not go away and insert compliance into their culture to ensure it becomes part of the fiber of development. This takes some up front thought and effort but becomes an embraced part of the intricate culture of every entity and makes all in the community feel important and welcomed.”
Under the terms of the agreement, the DOJ reports that Greyhound will compensate several classes of passengers who faced barriers because of their disabilities. Through a claims administrator, Greyhound will compensate individuals who experienced barriers based on disability during the three years prior to today’s filing. There is no cap on the number of individuals who may submit claims or on the total amount to be disbursed by Greyhound through this process. In addition, Greyhound will be required to pay a total of $300,000 among specific individuals identified by the department who experienced ADA violations. Greyhound will also pay a civil penalty to the United States in the amount of $75,000.
In addition, the agreement mandates that Greyhound implement a series of systemic reforms, including the following:
“The ADA guarantees people with disabilities equal access to transportation services so that they can travel freely and enjoy autonomy,” said Principal Deputy Assistant Attorney General Vanita Gupta, head of the Justice Department’s Civil Rights Division. “Today’s agreement marks a major step toward fulfilling the promise of the ADA, and we applaud Greyhound for entering the consent decree.”
NOTE: Accessology is committed to seeing a world without barriers. As a result, Accessology assists private as well as public entities in the development of ADA compliant plans. Since accessibility is all Accessology does, the company is uniquely qualified to identify compliance gaps and offer comprehensive training. If you are in need for an expert accessibility consultant, contact Accessology today. www.accessology.com
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